Thank you for shopping with us! We strive to provide the best quality products and services to our customers. Please read our Return and Refund Policy carefully before making a purchase.

1. No Return/Refund Policy

Once a product is purchased, we do not accept returns or offer refunds. Please ensure that you carefully review your order before completing your purchase.

2. Exceptions to the No Return/Refund Policy

We only accept returns or offer refunds under the following circumstances:

  • Damaged or Broken Products: If the product you received is damaged or not working, you may request a return or refund.

3. Return Process for Damaged or Broken Products

If you receive a damaged or broken product, please follow these steps to initiate a return:

  1. Contact Us:
    • Email: support@edwinpharma.in
    • Phone:+918979737091
  2. Provide Proof of Damage:
    • Include a detailed description of the damage.
    • Attach clear photos or videos showing the damaged or non-working product.
  3. Return Authorization:
    • Once we receive your request and proof of damage, our customer service team will review the information.
    • If your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
  4. Return Shipping:
    • Pack the damaged or broken product securely in its original packaging, if possible.
    • Include a copy of the purchase receipt and the Return Authorization Number (RAN).
    • Ship the product to the address provided by our customer service team.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

5. Important Notes

  • We are not responsible for any damage or loss that occurs during return shipping. Please ensure that the product is securely packaged.
  • Returns that do not meet the above criteria will not be accepted.

If you have any questions or concerns about our Return and Refund Policy, please contact us at support@edwinpharma.in or 8979737091.

Thank you for your understanding and cooperation.