Return and Refund Policy

Thank you for shopping with us! We strive to provide the best quality products and services to our customers. Please read our Return and Refund Policy carefully before making a purchase.

1. No Return/Refund Policy

Once a product is purchased, we do not accept returns or offer refunds. Please ensure that you carefully review your order before completing your purchase.

2. Exceptions to the No Return/Refund Policy

We only accept returns or offer refunds under the following circumstances:

  • Damaged or Broken Products: If the product you received is damaged or not working, you may request a return or refund.

3. Return Process for Damaged or Broken Products

If you receive a damaged or broken product, please follow these steps to initiate a return:

  1. Contact Us:
    • Email: support@edwinpharma.in
    • Phone:+918979737091
  2. Provide Proof of Damage:
    • Include a detailed description of the damage.
    • Attach clear photos or videos showing the damaged or non-working product.
  3. Return Authorization:
    • Once we receive your request and proof of damage, our customer service team will review the information.
    • If your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
  4. Return Shipping:
    • Pack the damaged or broken product securely in its original packaging, if possible.
    • Include a copy of the purchase receipt and the Return Authorization Number (RAN).
    • Ship the product to the address provided by our customer service team.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

5. Important Notes

  • We are not responsible for any damage or loss that occurs during return shipping. Please ensure that the product is securely packaged.
  • Returns that do not meet the above criteria will not be accepted.

If you have any questions or concerns about our Return and Refund Policy, please contact us at support@edwinpharma.in or 8979737091.

Thank you for your understanding and cooperation.

Scroll to Top